The Art of Deescalation

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In the final week of our series, Quick to Listen: The Art of Communicating So Others Feel Heard, we take a look at responding well.

In the midst of heated, confrontational, or divisive conversations, how do we respond well? The key is learning how to deescalate arguments so that we can move them in a more productive direction.

In this message, we look at 6 points on deescalating difficult conversations, whether it be with your spouse, a co-worker, a friend, in a small group, or anyone else.

 

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